Patient Information
What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in Bakersfield and across Kern County. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing the services that Bakersfield pets need to stay healthy.
Hospital FAQs
If you have never visited our veterinary clinic before you may be looking for further information.
To learn more about our office policies, payment options, and appointment booking please browse through our hospital FAQs below.
Please note that our Bakersfield vet is only able to see patients by appointment at this time.
Book Online- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Should I call ahead to book an appointment?
Yes! Due to the current overwhelming demand for veterinary services in Bakersfield we are only able to see patients by appointment.
No walk-in appointments are available at this time.
Please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
If your pet requires urgent medical attention please contact the clinic detailed on our emergency care page.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of domestic cats and dogs of all shapes and sizes.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Patients Welcome
Stine Veterinary Hospital is accepting new patients! Our experienced vet is passionate about improving the health of Bakersfield companion animals. Get in touch today to book your pet's first appointment.